Consultant Satisfaction Score
Captures the overall job satisfaction of consultants, typically gathered through regular surveys. Happy employees tend to be more productive, loyal, and offer better service to clients. Monitoring satisfaction can help in addressing potential issues before they escalate.
Total stars or points given / Total number of consultants surveyed
If 50 consultants give a cumulative rating of 200 stars (in a 5-star system), the average consultant satisfaction score is 4 stars.