1. Consulting

4 Service Delivery KPIs

Client Retention Rate %

The proportion of clients who continue to engage with your consultancy over a specific time period.

Consultant Utilization Rate %

The percentage of a consultant's working hours that are billable.

On-Time Delivery Rate %

The percentage of projects delivered by their deadline.

Project Scope Change Frequency %

Measures how often project scopes change after the initial agreement.