Average Response Time for Routine HR Inquiries
Time
A shorter response time can lead to higher employee satisfaction and trust in the HR department. Monitoring this KPI can highlight areas where the HR team might need additional resources or training.
Formula
Total Time Taken to Respond to All Inquiries / Total Number of Inquiries
Example
If it took 50 hours in total to respond to 25 inquiries, the Average Response Time would be 2 hours.