1. Human Resources
  2. HR Operations & Budgeting

Average Response Time for Routine HR Inquiries


A shorter response time can lead to higher employee satisfaction and trust in the HR department. Monitoring this KPI can highlight areas where the HR team might need additional resources or training.


Total Time Taken to Respond to All Inquiries / Total Number of Inquiries


If it took 50 hours in total to respond to 25 inquiries, the Average Response Time would be 2 hours.