1. Software Engineering

8 Site Reliability Engineering KPIs

Site Reliability Engineering (SRE) focuses on maintaining and improving the reliability and performance of software systems. These metrics are pivotal for ensuring systems meet the desired service level objectives and for balancing feature development with system stability.

Change Success Rate %

Measures the percentage of changes applied to the system that are successful without causing incidents or degradations, indicating the effectiveness of change management.

Employee Satisfaction in On-call Duties 🏅

Gauges the satisfaction level of employees with on-call responsibilities, reflecting the workload, stress level, and overall work-life balance.

Error Budget Burn Rate ⚖️

Measures the rate at which the error budget (the acceptable threshold of unreliability) is consumed.

Incident Reoccurrence Rate %

Calculates the frequency of repeated incidents, highlighting the effectiveness of measures taken to prevent similar future incidents.

Infrastructure Cost Efficiency ⚖️

Assesses how cost-effectively the infrastructure is utilized, balancing performance and reliability against cost.

Service Level Indicators %

Service Level Indicators (SLIs) are specific, quantifiable measures of service reliability, such as uptime, error rates, or response times.

Service Level Objectives %

Service Level Objectives (SLOs) are targets for Service Level Indicators (SLIs), representing the desired level of service reliability.

Toil Reduction

Tracks the reduction in toil, which is the repetitive, manual work in system maintenance, over time.