1. Software Engineering
  2. Site Reliability Engineering

Toil Reduction


Tracks the reduction in toil, which is the repetitive, manual work in system maintenance, over time. Reducing toil is key to improving efficiency and focusing on more strategic tasks.


(Time Spent on Toil Before - Time Spent on Toil After)


If toil is reduced from 30 hours per week to 20 hours, the reduction is 30 - 20 = 10 hours.