1. Customer Service
  2. Satisfaction Metrics

Customers With Service Level Agreements in Place


The number of customers who have a formal service level agreement (SLA) set with the company. SLAs often represent higher-tier or more committed customers. Tracking this number can provide insights into a business’s contractual obligations and potential revenue streams.


Total number of customers with active SLAs


If a company has 150 customers, and 50 of them have SLAs, then the number of customers with SLAs is 50.