1. Customer Service
  2. Email-Based Customer Support

Email Backlog


The number of unresolved or unopened emails at any given time. A growing backlog might indicate understaffing, inefficient processes, or an influx of complicated issues. It's crucial to prevent prolonged response times which can harm customer satisfaction.


Total number of unresolved emails


If 25 emails remain unaddressed at the end of the day, the Email Backlog is 25.