1. Customer Service
  2. Email-Based Customer Support

Email Template Usage Rate


The percentage of emails sent using predefined templates versus manually written emails. A high template usage rate can indicate efficient responses for common queries. However, over-reliance on templates might suggest a lack of personalization or adaptability to unique customer issues.


(Number of templated emails sent / Total emails sent) x 100


If 40 out of 50 emails sent were templated, the Email Template Usage Rate is 80%.