Email Template Usage Rate
Percentage
The percentage of emails sent using predefined templates versus manually written emails. A high template usage rate can indicate efficient responses for common queries. However, over-reliance on templates might suggest a lack of personalization or adaptability to unique customer issues.
Formula
(Number of templated emails sent / Total emails sent) x 100
Example
If 40 out of 50 emails sent were templated, the Email Template Usage Rate is 80%.