1. Software Engineering
  2. Incident & Response

Mean Time to Acknowledge


Assesses the average time taken for a team to acknowledge an incident after detection. This metric indicates the team's readiness and promptness in initiating a response to incidents.


(Total Time Taken to Acknowledge All Incidents / Total Number of Incidents)


For 5 incidents acknowledged in 50 minutes, the mean time to acknowledge is 50/5 = 10 minutes per incident.