Mean Time to Acknowledge
Time
Assesses the average time taken for a team to acknowledge an incident after detection. This metric indicates the team's readiness and promptness in initiating a response to incidents.
Formula
(Total Time Taken to Acknowledge All Incidents / Total Number of Incidents)
Example
For 5 incidents acknowledged in 50 minutes, the mean time to acknowledge is 50/5 = 10 minutes per incident.