1. Compliance
  2. Risk & Incident Management

Mean Time to Respond to Incidents

Time

This KPI measures the average time taken to respond to an incident once it's detected. Quick response times can mitigate damage and prevent further risks.

Formula

Total time to respond to all incidents / Number of incidents

Example

If 4 incidents took a total of 160 minutes to respond to, the mean time would be 40 minutes.