Client Satisfaction Score
Score
An aggregate score derived from feedback and ratings given by clients post-delivery or at project milestones. It offers direct insight into how clients perceive the value and quality of the consultancy's services.
Formula
Sum of all client scores / Number of clients giving feedback
Example
If 5 clients rated your service as 4, 5, 3, 4, and 5 stars, the client satisfaction score would be 4.2 stars.