1. Customer Service
  2. Call Centre

Completion Call Rate


The percentage of calls that are successfully completed without being abandoned or disconnected. A high Completion Call Rate indicates the effectiveness of the call center's operations in keeping customers engaged and addressing their needs. Low rates can hint at dissatisfaction, technical issues, or premature ending of calls, which can affect customer trust.


(Number of completed calls / Total number of incoming calls) x 100


Out of 300 incoming calls, if 270 were completed, the Completion Call Rate would be 90%.