1. Customer Service
  2. Email-Based Customer Support

Proactive Emails Sent


The number of emails sent to customers proactively, not as a direct response to a customer's email. Proactive communication can enhance customer trust and inform them of updates, solutions, or potential issues before they experience them.


Total number of proactive emails sent


If support agents sent out 30 emails informing customers of a new feature, then Proactive Emails Sent is 30.