1. Customer Service
  2. Satisfaction Metrics

Rate of Customers Given Satisfaction Surveys


The percentage of customers who are provided with a satisfaction survey post-interaction. Ensuring a high rate of survey distribution can lead to more feedback and a better understanding of overall customer sentiment.


(Number of customers given a survey / Total number of customers interacted with) x 100


If 200 out of 500 customers were provided with a satisfaction survey, the rate is 40%.