1. Customer Service
  2. Call Centre

Average Cost per Call


The average cost incurred by the call center for handling a single call. This metric helps in understanding the operational efficiency of the call center. A high cost per call might indicate inefficiencies, higher overhead, or the need for better training, while a lower cost can suggest effective operations.


Total operational costs / Total number of handled calls


If a call center's operational costs for a day are $1000 and they handle 200 calls, the Average Cost per Call is $5.