1. Customer Service
  2. Chat-Based Customer Support

Chatbot Resolution Rate


The percentage of chat sessions handled and resolved solely by chatbots without human intervention. A high resolution rate by chatbots can indicate the effectiveness of AI in handling common queries, leading to resource savings and faster response times.


(Number of chats resolved by chatbots / Total chats handled by chatbots) x 100


If a chatbot resolved 50 out of 60 sessions it handled, the Chatbot Resolution Rate is 83.3%.