1. Customer Service
  2. Chat-Based Customer Support

Missed Chats


The number of chat sessions initiated by customers that received no response from an agent. Missed chats can lead to lost sales opportunities and decreased customer satisfaction. It's crucial to ensure that chat requests are promptly addressed.


Total number of chats with no agent response


If 7 chat sessions went unanswered on a given day, Missed Chats for that day is 7.