Lead Handoff SLA Compliance
Percentage
Measures the adherence to service level agreements (SLAs) for the handoff of leads from marketing to sales, critical for a smooth transition and prompt action.
Formula
(Number of Leads Handed Off Within SLA / Total Leads Handed Off) * 100
Example
If 90 out of 100 leads are handed off within the agreed SLA, the compliance rate is (90/100)*100 = 90%.