1. Sales
  2. Marketing-Sales Alignment

Lead Handoff SLA Compliance


Measures the adherence to service level agreements (SLAs) for the handoff of leads from marketing to sales, critical for a smooth transition and prompt action.


(Number of Leads Handed Off Within SLA / Total Leads Handed Off) * 100


If 90 out of 100 leads are handed off within the agreed SLA, the compliance rate is (90/100)*100 = 90%.