9 UX KPIs
UX (User Experience) metrics evaluate the usability, effectiveness, and overall user satisfaction with a software product's interface and design. These KPIs are vital for ensuring that the product is intuitive, user-friendly, and meets the users' needs. They help in identifying usability issues, enhancing user interaction, and ultimately improving user retention and satisfaction.
Tracks the variety of devices and operating systems used by the app’s user base.
This metric compares the frequency of users navigating through menus versus using the search function to find what they need.
Net Promoter Score (NPS) measures user loyalty and the likelihood of users recommending the product to others.
Screen Resolution metrics identify the range of screen resolutions among the user base.
The System Usability Scale (SUS) is a reliable tool for measuring the usability of a product.
Task Success Rate measures the percentage of successfully completed tasks by users.
User Error Rate calculates the frequency of errors made by users while interacting with the product.