1. Software Product

9 UX KPIs

UX (User Experience) metrics evaluate the usability, effectiveness, and overall user satisfaction with a software product's interface and design. These KPIs are vital for ensuring that the product is intuitive, user-friendly, and meets the users' needs. They help in identifying usability issues, enhancing user interaction, and ultimately improving user retention and satisfaction.

App Load Speed ⏱

App Load Speed measures the time taken for the app to start up and become usable.

Devices and Operating Systems

Tracks the variety of devices and operating systems used by the app’s user base.

Navigation vs Search ⚖️

This metric compares the frequency of users navigating through menus versus using the search function to find what they need.

Net Promoter Score 🏅

Net Promoter Score (NPS) measures user loyalty and the likelihood of users recommending the product to others.

Screen Resolution

Screen Resolution metrics identify the range of screen resolutions among the user base.

System Usability Scale 🏅

The System Usability Scale (SUS) is a reliable tool for measuring the usability of a product.

Task Success Rate %

Task Success Rate measures the percentage of successfully completed tasks by users.

Time On Task ⏱

Time On Task tracks the average duration taken by users to complete a specific task.

User Error Rate %

User Error Rate calculates the frequency of errors made by users while interacting with the product.